Bank statement
Last 3 months, PDF, issued by your bank.
Status pill
Shows the state of a document, request, application or payment. Always icon + label + color, so color is never the only signal.
Comfortable (client portal)
Needed
Received
In review
Needs fixing
Complete
Expired
Waiting on third party
Locked
Not applicable
Compact (staff console)
Needed
Received
In review
Needs fixing
Complete
Expired
Waiting on third party
Locked
Not applicable
Deadline marker
Shows when something is due. It is separate from the state: a Needed item can also be overdue. Overdue is the only solid red element in the portal.
Due Thu 22 Oct, in 12 days
Due Wed 14 Oct, in 4 days
Due today
Overdue by 2 days
Needed
Overdue by 2 days
The marker sits next to the state; it never replaces it.
Button
One primary action per screen. Say exactly what happens: "Upload document", not "Submit". Comfortable is 48px high for the client portal; Compact is 36px for staff.
Comfortable
Compact
Form field
The label is always visible. Errors say what is wrong and how to fix it. Identity fields use "Full name (as on passport)" because spelling must match the passport exactly.
Comfortable
Spelling must match your passport.
Focus state.
Your passport shows "SARA AHMADY". Enter your name exactly as it appears there.
Locked after your case officer verified it.
Compact
Printed on the contract.
Choose a date after today.
Request card
The core client pattern: "What we need from you". One card per request, each with a state, a deadline and one clear action. Waiting-on-third-party items show no button and no due date.
What we need from you
4 itemsStudy plan questionnaire
Two answers are missing. See the note from your case officer.
Choose your universities
We shortlisted 4 options that match your profile.
Application fee: example university
Pay by bank transfer, then upload your proof of payment.
Other states
Passport copy
Approved on Mon 5 Oct.
Application: example university
Submitted on Sat 3 Oct. Nothing for you to do. We will tell you when it changes.
Language test result
This test is no longer valid (older than 2 years). Please send a new result by Mon 26 Oct.
Visa application form
Available after your offer letter is received.
Document upload slot
Camera-first for phones, with the requirement visible at the point of upload. Uploads resume after a lost connection. A rejected document always shows the reason and a new deadline.
Bank statement
NeededPDF, JPG or PNG, up to 10 MB. Last 3 months, showing your name and account number. See a sample
- Place the page flat in good light.
- Make sure all four corners are visible.
- No glare or shadows over the text.
Bank statement
Neededbank-statement-oct.pdf3.2 MB · Uploading 62%
Bank statement
Neededbank-statement-oct.pdf3.2 MB · Paused at 62%
Connection lost. Your upload will continue by itself when you are back online. You can close this page.
Bank statement
Receivedbank-statement-oct.pdf3.2 MB · Sent today, 09:40
We have it and will review it soon. We will email you when it is checked.
Bank statement
NeededThis file is too large (14 MB). The maximum is 10 MB. Take a new photo, or choose a smaller file.
Bank statement
Needs fixingWe could not accept this file. Reason: the statement is older than 3 months. Please send one issued after 10 July.
New deadline: Mon 19 Oct, in 9 days
Stage tracker
Shows where the case is across a 6 to 18 month journey. Progress uses the brand color, not status green. The summary is for the dashboard; the full list is for the case page.
Step 4 of 9
Choose your universities
Next: we start your applications as soon as you choose. Reply by Wed 14 Oct.
Contract signed
Done on Mon 7 Sep
Initial documents
Done on Fri 2 Oct
Document review
Done on Thu 8 Oct
Choose your universities (current step)
You are here. 1 decision needed.
Applications
We submit them for you
Offers
Visa preparation
Visa application
Decision
Banner
For messages about the whole page or case. Four tones reuse the status colors. Use sparingly: one banner per screen.
Timeline
A running history of the case. It answers "what is happening?" without a phone call. Most recent first. Dates are absolute plus relative.
University options sent to you
We shortlisted 4 options. Please choose by Wed 14 Oct.
Today, 09:10 · Your case officerAll documents approved
Your file is complete.
Thu 8 Oct, 16:25 · Document teamBank statement needs fixing
The statement was older than 3 months. New deadline: Mon 19 Oct.
Tue 6 Oct, 11:02 · Document teamYou uploaded 6 documents
Fri 2 Oct, 20:44 · YouContract signed. Welcome!
Your document checklist is ready.
Mon 7 Sep, 14:00 · Your case officer
Message thread
Secure messages tied to the case. They replace email back-and-forth. Incoming messages align to the start, the client's own to the end, so the layout mirrors automatically in a right-to-left language.
Hello! I sent you 4 university options. Which ones would you like us to apply to?
Thank you. Can I choose two now and decide on the others later?
Yes. Please choose the first two by Wednesday. I attached the fee overview.
fee-overview.pdf · 180 KBEmpty state
Used when there is nothing to show. For long waits, it reassures: it says what is happening and what the client should do (often nothing).
Nothing needed from you right now
Your case officer is preparing your applications. We will email you as soon as something changes.
No messages yet
When your case officer writes to you, the message will appear here.
Review panel (staff)
Where a document specialist approves or rejects a file. Compact density. A rejection needs a reason and a new deadline, and shows a preview of the message the client will see.
bank-statement-oct.pdf
In reviewDocument preview
Bank statement
Example client · CA-STU-0142 · Uploaded today, 09:40
Requirement checks
- Format is PDF
- Size is 3.2 MB (maximum 10 MB)
- Name matches passport
- Issued within the last 3 months: statement ends 30 June
The client will see: "We could not accept this file. Reason: the statement is older than 3 months. Please send a statement issued after 10 July by Mon 19 Oct."
Hello! I sent you 4 university options.
Thank you. I will choose today.
Connection lost. Your upload will continue when you are back online.